Covid 19 Update

PLEASE READ THIS SECTION FULLY BEFORE VISTING SITE & ADHERE TO GUIDELINES AS CLOSELY AS POSSIBLE.

FAILURE TO DO SO MAY MEAN WE ARE UNABLE TO UNDERTAKE WORK ON YOUR VEHICLE.

 

Meadowfield Auto Centre will remain open throughout any coming Lockdown to ensure all of our customers can remain safely on the road.

 

To keep you safe during these unprecedented times we have been following Government guidelines & all available literature. We have implemented various changes to the office area as well as the workshop, with sales advisors & technicians following strict procedures. These procedures are re-evaluated weekly, with risk assessments carried out by management.

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We understand that now more than ever, your vehicle is essential. be it for work commuting, seeing family or carrying out the weekly shop.

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We have implemented these changes to protect our customers as well as all staff, but we do need your help. We do have guidance for all customers that can be found below. As you can understand as a local business, the risks of forced closure due to a positive Covid 19 test could be catastrophic & we hope you understand why we have put these guidelines in place.

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Thank you, All of the Meadowfield Auto Centre Staff.

FAQ's

Q. What Do I Need To Bring?

- We ask that all customers wear a face covering when entering the reception area (where possible) - Locking wheel nut keys should be located & placed on the passenger seat, or handed to the reception staff. This is to limit the amount of time required inside your vehicle & eleviate the risk of searching through vehicles.



Q. What are you doing to keep me safe? (Reception Area)

Reception Area - Hands are sanitised before & after handling all keys, invoices etc. - Key are santised in a UV santiser on arrival & on collection - Face coverings are worn at all times - Hand sanitiser & face coverings are provided throughout the reception area - Social Distancing is strictly adhered to - No more than 1 customer (household) is allowed to enter the reception area - All surfaces are sanitised regularly



Q. What are you doing to keep me safe? (Workshop)

- All technicians must sanitise & wear gloves & a face covering when entering vehicles - Hard surfaces are sanitised upon entering & exiting vehicles - Technicians must wash hands between working on each vehicle - Seat covers are fitted where vehicles must be driven or sat in - Clothing is sanitised regularly



Q. What are the customer guidelines?

- Only one customer (household) to enter the reception area - Vehicle to be free of debris & easy to sanitise - Locking wheel nut to be placed on passenger seat - Face coverings to be worn (where possible) - No 'waiting' inside the reception area at any time (unfortunately, there are no exemptions) - Booking to be made via the phone or website only - We also ask that there are no 'drop ins'. Please call us first, so we can limit time spent onsite & ensure the Track & Trace regulations are adhered to.



Q. My MOT is due, do I still need to get it done?

Yes! We are open as normal for MOTs, servicing & repairs. There is currently no MOT extension in place & vehicles must be kept in a road worthy condition and drivers can be prosicuted for driving vehicles in an unsafe condition. For more information please visit: https://www.gov.uk/transport/mots