Terms & Conditions


  • The rental agreement is the contract between Meadowfield Auto Centre Ponteland and the renter.

  • All drivers must meet the renting minimum age requirements, have a valid driver’s license, clean driving record and present a credit card in his/her own name at the time of rental.


  • A Minimum of 2 (two) days is required for all reservation made in advance. Walk in are welcome, but courtesy car cannot be guaranteed.

  • Reservation can be made by telephone for immediate assistance between 08.00 –17.00 Monday - Friday.


  • A valid UK license is required and must be in hand at time of collection. Renters must present a valid readable un-expired license.

  • No photocopies are accepted.

  • Temporary driver’s license are not accepted.

  • It is the drivers responsibility to ensure that he/she has the appropriate driving license.


  • The primary renter is the driver that is listed first on the rental agreement.

  • This person will be held responsible for the vehicle.


  • No additional unnamed drivers may use the vehicles at any time. 


  • The renter of the vehicle must be 21 (twenty one) years of age. Anyone under the age of 21 (twenty one) or over 60 (sixty) is not permitted to drive the vehicle.

  • Meadowfield Auto Centre reserves the right to refuse rental of a vehicle if the renter demonstrates inability to handle road rules and conditions.

  • It is illegal to drink and drive..


  • Fuel is not charged (Maximum mileage 25 miles. Excessive fuel charged at 25p per mile)

  • At the time of pick up renter receives a full tank of fuel where possible.


  • Emergency roadside assistance or accident, renter must notify Meadowfield Auto Centre Ponteland immediately of any accident, and will likely be required to complete an accident report. This report is for both parties protection, and is particularly important for insurance purpose.

  • All accidents must be reported to the police and a report be completed.

  • Statements made may become a permanent part of the accident report. Renter must be truthful and accurate, as statements may be used in legal claims..

  • Meadowfield Auto Centre Ponteland customers in need of emergency road side assistance can call 01661 872220 or their emergency breakdown provider.

  • Renter must notify Meadowfield Auto Centre Ponteland of any traffic violations given. If a traffic violation is not reported and Meadowfield Auto Centre Ponteland becomes aware after the car has been returned, the renter will be contacted and their details passed on to the relevent parties.


  • Meadowfield Auto Centre Ponteland holds the renter responsible for the safe return of the vehicle in the same condition as it was rented. The renter shall be responsible for all damages, injuries or death resulting from negligent operation of the vehicle; and shall hold harmless and indemnify of any claim, suit or expenses arising there from.

  • Unless prohibited by law, a renter may be held responsible for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalized. This is the case regardless of fault. Whether who is at fault in the accident, the renter may be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss.

  • Be sure any estimated damages to the vehicle has been recorded properly before leaving with the vehicle.

  • Meadowfield Auto Centre Ponteland takes pride in the cleanliness of our vehicle. There may be an additional fee for vehicle returned messy (excessive mud, sand, etc.)


  • Please arrive 15 minutes before your appointment to allow time to fill in required paperwork etc.


  • Return time of the vehicle is 17.30. The vehicle MUST be returned before 17.30 at the latest.